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Vortens Toilet Tank Crack 2011



Defendant will provide replacement tanks to distributors in Texas, California, Louisiana, and Florida, where the largest numbers of tank model #3412 and #3464 were distributed in 2011. Replacement product will be continued to be provided as needed through the conclusion of the claim period.




vortens toilet tank crack 2011



Sure enough one of those numbers, 3464, is etched in Nafisa's toilet tank, but the company never recalled them. Nafisa said no one even warned them of the problem; not the toilet manufacturer nor the builder who installed the toilet in 2012.


It was recently brought to our attention that some homes in the [Franklin Crossings] community may have been built with a particular model of toilet tank manufactured by Vortens between January 1, 2011 and December 31, 2011. The enclosed 10-page Notice was downloaded from the website link The Notice provides a good explanation of the issue and what steps can be taken by affected homeowners. While Taylor Morrison has no involvement in the class action settlement, you may wish to inspect your toilet tank to see if it is one of the affected tanks, and if so, take the appropriate steps to address it."


Pursuant to a class action settlement being administered by a Texas court involving these tank models manufactured in 2011, we have established a program for certain remedies which include product replacement, reimbursement of certain costs, and in some cases, extended warranties. For more details the claims that are covered, the remedies available, and the process for pursuing claims, please reference the claims website at:


According to the Vortens toilet tank class action lawsuit, improper processes were used to manufacture the toilet tanks. In addition, the manufacturers reportedly failed to implement proper quality control.


The Vortens toilet class action claimed the plaintiffs suffered extensive damage to their property and personal items after their Vortens toilet tanks cracked. In addition, they and other consumers incurred cleaning costs.


I have 6 toilets in my house. All are vortens model # 3464 but have a manufacturers date in 2012. Two of the Six tanks have cracked so far. Much water damage and replacement cost. This law suite should include 2012 models too.


I had a toilet that I bought from winnelson and it cracked and started leaking water. I have proof where I bought it and a picture of the crack. I had to purchase another toilet. I cannot load the claim or get a call through on the line I was given. Please get in touch with me at


We have a three story house in Houston, Texas and in mid March 2020 the top floor bathroom Vortens toilet tank cracked open in the middle of the night and rained water down through all three levels causing significant damage to floors, walls, and ceilings on all levels. The house has just finished repairs and we replaced all 4 Vortens toilets in the house at our own cost. I will be submitting a claim.


I bought a house last year with 4 bathrooms with Vortens 3464. Yesterday one toilet tank cracked. it is the upstairs bathroom. Water got everywhere and leaked through the living room ceiling downstair and down the wall. I am glad we were home.


I bought a house two years ago with 4 Vortens 3464 toiket tanks. The first one cracked down the side and flooded 3 rooms. Not only should I have a claim for the one that cracked, but for the other 3 as well, that should be replaced.


I had a contractor put in a ADA toilet grab bars and shower. This was done I believe Aug 2012. I sat on toilet and tank shattered. I am disabled water everywhere. This was around Christmas 2015 or. 2016. This was. Very traumatic for me.


In February 2014 and again in 2016 we posted an alert on our website regarding the faulty toilets. At that time, we believed the issue only affected toilets manufactured between 2011-2012, and only in the Southeast Texas area. Since then, reports have popped up all over the country about faulty Vortens toilets, manufactured as far back as 2009.


In a press statement, Vortens admitted that some porcelain tanks manufactured in 2011, mainly models #3464 and #3412, have a manufacturing defect that may cause them to break. They have since ceased the production of model #3464, and improved the manufacturing process of model #3412.


According to forensic engineering consultant R.J. Hill, about 2,000 tanks were not subjected to a high enough temperature in their kilns,resulting in a weaker material that is prone to cracking from the water pressure.


Under the Settlement, Class Members who make a Valid Claim in the Settlement and provide proof of tank ownership and expenses incurred in replacement and/or installation, will receive reimbursement up to $300 per toilet tank. Class Members may also make a claim without receipts, but only with a declaration sworn under oath upon penalty of perjury, and recovery is capped at $150 per affected tank.


Replacement tanks will be supplied to distributors in Texas, California, Louisiana, and Florida, where the largest numbers of tank model #3412 and #3464 were distributed in 2011. Replacement product will be continued to be provided as needed through the conclusion of the claim period.


Settlement Class Members that have experienced property damage as a result of a cracked toilet tank, can make a Valid Claim in the Settlement for documented (with receipts), unreimbursed out-of-pocket expenses of up to $4,000 incurred as a result of the cracked tank. Class Members may also make a claim for reimbursement of proper damage expenses without receipts, but only with a declaration sworn under oath upon penalty of perjury, and recovery is capped at $150 per affected tank. An unreimbursed insurance deductible is an eligible out-of-pocket expense.


For Settlement Class Members that have not experienced property damage as a result of a cracked tank, if they make a Valid Claim in the Settlement and provide proof of tank ownership and expenses incurred in replacement and/or installation, they will receive reimbursement up to $300 per tank. Class Members may make a claim without receipts, but only in conjunction with a declaration sworn under oath upon penalty of perjury, and recovery is capped at $150 per affected tank.


For Settlement Class Members that have experienced property damage as a result of a cracked tank, if they make a Valid Claim in the Settlement and provide proof of unreimbursed out-of-pocket expenses incurred as a result of the cracked tank, they are entitled to reimbursement up to $4,000. Class Members may make a claim for reimbursement of proper damage expenses without receipts, but only in conjunction with a declaration sworn under oath upon penalty of perjury, and recovery is capped at $150 per affected tank. An unreimbursed deductible is an eligible out-of-pocket expense.


You may be eligible if you own a Vortens toilet tank model #3464 or #3412 which was made between January 1, 2011 and December 31, 2011. For images showing you how to identify these toilet tanks, see the Notice at


According to the official settlement website, individuals who own a Vortens ceramic toilet tank made between January 1 and December 31, 2011 with model number 3464 or 3412 (on the inside of the tank) may be entitled to up to $300 per tank as long as a valid replacement/installation claim is submitted with receipts and proof of ownership here before November 16, 2020. Those who submit a claim without receipts but with a sworn declaration may receive up to $150 per tank.


Filed under Defective Products, InvestigationsTagged with adjuster or investigator, attorney, carrrier, consumers, contingency fee basis, defective tanks, failed tank pieces, file a claim, go to court and testify, manufacturer, property, take possession of all evidence, Vortens, Vortens toilet tank


One of our Vorens tanks just failed 7/9/14 and flooded 1/3 of our house. This was a seldom used spare bathroom in a house less than 3 years old. The cracks eminate from the bottom from the bolt holes.


I had a Vortens tanks fail in an upstairs guest bathroom causing extensive water damage to my upstairs and downstairs area. Before that was repaired, a second tank cracked damaging another bathroom downstairs. Vortens replaced the toilets, but refuse to pay for the damages. My insurance carrier paid for the damages and attempted to collect. Vortens further refuse to take any responsibility. House was just 18 months old.


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